Support
Answers to the usual questions, and how to reach us.
My chart looks wrong
Check the birth time and city first. Pillars reads the sun, not the clock, so the wrong city can move your hour. To fix them: You, then the gear, then Edit my birth details.
I don't know my birth time
Turn on "I don't know my birth time" when you set up. You get three pillars instead of four, and anything that needs the hour says so instead of guessing.
The year looks wrong for a January birthday
The Chinese year turns in early February, not on 1 January, so a January birthday belongs to the year before. That's correct.
Where is my data?
Saved to your account on our server, and your phone keeps a copy, so Pillars works offline. The privacy policy says what we keep and why.
I got a new phone
Sign in with the same email: on the first screen, tap Sign in.
How do I delete everything?
You, then the gear, then Delete all my data. Your account, your chart, your people and your questions go from your phone right away, and from our server within 30 days. Deleting the app doesn't delete your account, so do this first.
Someone added me. Can I be removed?
Yes. Write to privacy@bazipillars.app and we'll delete your details.
Something else
Email support@bazipillars.app. If it's about a chart, include the birth date, time and city you entered.